Privacy Policy

Effective Date: 16.04.2025

This Privacy Policy describes how CustomPrintSera, operated by Ezequiel Montilla and based in the United Kingdom, collects, uses, and protects your personal information when you visit or make a purchase from https://customprintsera.com (the “Site”).

1. Who We Are

CustomPrintSera is an online store offering ready-made and personalised clothing, including t-shirts, hoodies, and sweatshirts. Our business is registered and operates within the United Kingdom.

2. What Personal Data We Collect

We may collect the following types of personal data:

When You Place an Order:

  • Full Name

  • Billing and Shipping Address

  • Email Address

  • Phone Number (if provided)

  • Payment details (processed securely via third-party providers like Stripe, PayPal, Apple Pay, Google Pay)

When You Register an Account:

  • Name

  • Email Address

  • Saved Payment Methods (optional, encrypted and handled by payment processors)

When You Use the Contact Form:

  • Name

  • Email Address

  • Subject (Quick Question)

  • Message

We do not store your full card details on our servers — all payments are securely processed by trusted third-party providers.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders

  • To send order confirmations and delivery updates

  • To respond to your messages or inquiries

  • To improve our services and website

  • For fraud prevention and website security

  • For legal compliance and tax obligations

We may also send you order-related emails or updates. You will not receive marketing emails unless you explicitly opt in.

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

  • Contractual necessity – to fulfil orders or provide services you requested

  • Consent – when you submit a contact form or register voluntarily

  • Legal obligation – for tax and accounting purposes

  • Legitimate interests – such as improving our services and protecting our website

5. How Your Data Is Stored

Your information is stored securely on servers located within the UK or EEA. We use encryption, secure protocols, and strict access controls to keep your data safe.

Your payment information is not stored by us and is instead handled by Stripe, PayPal, Apple Pay, and Google Pay using secure, PCI-compliant systems.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data with trusted third-party services only when necessary to:

  • Process payments (e.g., Stripe, PayPal)

  • Deliver orders (e.g., shipping companies)

  • Host and maintain our website (e.g., hosting provider)

  • Comply with legal requirements

All third-party partners are GDPR-compliant and handle your data securely.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to processing or request restrictions

  • Withdraw consent at any time

  • Request a copy of the data we hold about you

To exercise these rights, email us at contact@customprintsera.com

8. Cookies

Our website uses cookies to enhance your browsing experience, track usage, and process orders. You can control cookie preferences in your browser settings.

For more details, see our [Cookie Policy].

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date at the top.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

CustomPrintSera
Email: contact@customprintsera.com
Based in: Milton Keynes, United Kingdom